Consumer Complaint Online: Commission Finder & e-Jagriti Guide

Under the Consumer Protection Act, 2019 you can file a complaint for a defective product, poor service or unfair trade practice – online, and often without a lawyer. Enter the amount you paid to find the right commission.

Consumer Commission Jurisdiction Finder

Enter the amount you paid for the product or service and find out whether your complaint goes to the District, State or National Consumer Commission.

Amount you paid for the goods or service

₹

₹2.5 lakh

Use the consideration paid (price paid), not the compensation you want to claim.

File your complaint at the District Consumer Commission

File your complaint at theDistrict Consumer Commission

District Commission: up to

₹50,00,000₹50 lakh

State Commission: up to

₹2,00,00,000₹2 crore

• No court fee is payable for complaints up to ₹5,00,000 when filing on e-Jagriti.
• File within 2 years of the date the problem arose (Section 69). Late complaints need a strong reason for the delay.

How to file

1. Send a written complaint or legal notice to the seller / service provider and give them reasonable time to fix it. You can also call the National Consumer Helpline 1915.
2. Collect bills, receipts, warranty cards, emails, chats and photos.
3. File online on e-Jagriti (earlier called e-Daakhil) – you can file where you live or work, not only where the seller is.
4. Attend hearings (often online). You can argue your own case; a lawyer is optional.

Talk to a lawyer

This tool gives general legal information, not legal advice. Deadlines depend on the facts of your case and the law can change. For more details, do consult a lawyer or a subject-matter expert.

File on e-Jagriti National Consumer Helpline

Explain this result

Since the Consumer Protection (Jurisdiction) Rules, 2021, the forum depends on the value of goods or services paid:

District Commission – up to ₹50,00,000; State Commission – above that up to ₹2,00,00,000; National Commission – above ₹2,00,00,000.

You paid ₹2,50,000, so your complaint goes to the District Consumer Commission.

Share Copy link Download PDF Print

Frequently asked questions

Do I need a lawyer for a consumer case?

No. You can file and argue the complaint yourself. A lawyer helps in complex or high-value cases.

Which value decides the consumer court – what I paid or what I claim?

Since 2021, it is the value of the goods or services paid as consideration, not the compensation claimed.

Was this tool helpful?

Yes No

Embed this tool on your website

Copy this code into your page (free, with a credit link): <iframe id="ss-embed-consumer-forum" src="https://sumsense.in/sumsense-embed/consumer-forum/" title="Consumer Commission Jurisdiction Finder" width="100%" height="900" style="border:0;max-width:100%" loading="lazy"></iframe> <p style="font-size:13px"><a href="https://sumsense.in/money-rights/consumer-complaint-online/">Consumer Commission Jurisdiction Finder</a> – Free calculator by SumSense</p> <script>window.addEventListener("message",function(e){if(e.origin==="https://sumsense.in"&&e.data&&e.data.ssEmbed==="consumer-forum"){document.getElementById("ss-embed-consumer-forum").style.height=e.data.height+"px";}});</script> Copy embed code

Which commission?

Value of goods or services paid	Commission
Up to ₹50 lakh	District Commission
Above ₹50 lakh up to ₹2 crore	State Commission
Above ₹2 crore	National Commission

Key rules

• Time limit: 2 years from when the problem arose (s.69).
• Fee: nil for complaints up to ₹5 lakh; a small fee above that.
• Where: where you live or work, or where the opposite party does business.

How to file on e-Jagriti

1. Try the National Consumer Helpline (1915) first – many disputes settle there.
2. Send the company a written notice and keep proof.
3. Register on e-jagriti.gov.in, which replaced e-Daakhil in 2025.
4. Fill in the complaint, attach bills, warranty, correspondence and photos, and pay any fee online.
5. Track hearings online; many are held by video.